Inclusive Services
Implementing Friendly Financial Services
KGI Life continues to deepen its culture of treating customers fairly and to deliver accessible financial services. Financial inclusion, customer rights protection, and the needs of the elderly, those with dementia, and persons with disabilities are embedded in the Company's policies. Compliance reviews, training, and regular tracking continue to enhance a fair, accessible, and trustworthy service environment.
Hearing-Accessible Sign Language Interpretation Reservation Supporting Sign Language Training Optimizing Accessible Services for Persons with Disabilities and the Elderly
Disability-Accessible Differentiated and Inclusive Services throughout the Policy Lifecycle Accessible Facilities at Customer Service Centers
Age-Accessible Financial Accessibility Service Hotline and Customized Memory Aid Text Messages Care Measures for Elderly and Vulnerable Customers Insurance Industry Accessible Service Guide for Elderly Customers
Dementia-Accessible Improving Financial Literacy for the Elderly Strengthening the Culture of Age-Accessible Service Advocating for Dementia-Accessible Finance Optimizing Long-Term Care Insurance
Vision-Accessible First Insurance Company to Obtain Accessibility Certification on Dual Platforms Enhancing Financial Fraud Prevention Knowledge for the Visually Impaired Call to Action and Practice of Services for the Visually Impaired Enhancing Vision-Accessible Services
New-Immigrant-Accessible First in the Financial Industry to Introduce Interpreters for New Immigrants First in the Financial Industry to Train New Immigrants in Insurance Professionalism and Empower them with Anti-Fraud Concepts First in the Financial Industry to Create an Accessible Service Guide for New Immigrant Customers
Friendly Financial Services