Business Performance

KGI Life operates under a sound corporate governance framework. The Annual General Meeting holds responsibility for major decisions and deliberations, including the approval of annual profit distributions, final accounting reports and statements, and the issuance of new shares through the capitalization of earnings. The Board of Directors is tasked with deliberating on significant operational decisions, such as the Company’s business plans and the appointment of key executives. Corporate governance is the core competitive strength of an enterprise, and its essence is trust. Under the leadership of the Board of Directors and the management team, KGI Life has cultivated a top-down corporate culture built on strong corporate governance, ethical management, and treating customers fairly, which all employees are committed to practicing in their professional and personal lives.

To enhance the Board's functions and promote sustainable development, KGI Life has established Board Performance Evaluation Guidelines. Annually, the Company conducts internal performance evaluations for the Board as a whole, individual directors (through self- and peer-assessments), and all functional committees. The results are submitted to the Remuneration Committee and the Board of Directors.

The Board of Directors places a high priority on corporate sustainability and fair customer treatment. Since 2019, the board performance self-assessment questionnaire has included specific items on "Participation in Sustainable Operations (ESG)" and "The Board's commitment to protecting consumer rights and actively promoting the Treating Customers Fairly Principles." This demonstrates KGI Life's dedication to sustainable development and policyholder interests.;

To render the Board and its committees more effective, the Board of Directors approved amendments to the Board Performance Evaluation Guidelines in 2025. These amendments mandate an external board performance evaluation at least once every three years. The Secretarial Office of the Board of Directors submits the resulting report to the Board to ensure its recommendations are implemented. In line with operational needs, the Company added the following item to the individual director self-assessment questionnaire: "Directors should fully understand the Company's sustainable development and ESG strategies." Pursuant to these provisions, the Company has engaged the Taiwan Corporate Governance Association, an independent professional institution, to conduct an evaluation of board performance, allowing a third party to review the operations of the Board and its functional committees from a professional and objective perspective. The external evaluation report is disclosed in the Company's Annual Report.

Furthermore, to implement Article Five of the Regulations Governing Qualification Requirements and Concurrent Serving Restrictions and Matters for Compliance by the Responsible Persons of Insurance Enterprises, which requires regular performance assessments for concurrent roles, the individual director self-assessment now includes the following item: "The director does not hold an excessive number of concurrent positions in other companies (including as a director or supervisor). If concurrent positions are held, the director ensures effective execution without conflicts of interest or violations of internal controls at any of the organizations."

• Establish a comprehensive whistleblowing system with diverse whistleblowing channels, and provide measures to protect the rights and interests of whistleblowers
• Investigations of whistleblowing cases in 2025 found no unethical conduct and no violations relating to ethical management or corruption
• Introduced an accountability system to clarify where responsibility lies in accountability cases, strengthening management functions and improving the corporate governance framework

• KGI Life has made rigorous risk management an ongoing business objective, and formulates and regularly reviews its Risk Management Policy as the highest-level guideline for its internal risk management framework
• The risk management organizational structure spans the Board of Directors, the Risk Management Committee, the Chief Risk Officer, risk management units, and the relevant business and audit units, forming a comprehensive network
• The Company continues to pass reviews under ISO 22301:2019, ensuring the overall framework meets international business continuity standards

• The Chief Compliance Officer serves as the AML/CFT officer and oversees related business
• The results of the 2025 enterprise-wide money laundering and terrorism financing risk assessment were within the Company's risk limits and risk appetite.
• Encourage and subsidize employees to obtain professional certifications at home and abroad

• No major information security incidents occurred in 2025
• Selected as a key promoter of the zero trust architecture and share relevant plans and schedule with industry peers
• The relative weight of the information security budget increased year over year

• Uses the Regulatory Change Management System to support monitoring and consolidation, and has established a standardized review process
• Convenes semi-annual meetings of the second line of defense to establish a clearly defined horizontal communication mechanism