Material Topic
2025 Double Materiality Matrix2025 Double Materiality Topic List
| No. | Topic | Description |
|---|---|---|
| 1 | Sound Corporate Governance and Ethical Management | KGI Life is committed to integrity and transparency. It enhances its corporate governance and internal control systems, strengthens board functions and compliance, and provides multiple whistleblowing channels with robust protections to ensure its operations are transparent, stable, and fair. |
| 2 | Financial Returns to Stakeholders | KGI Life consistently delivers strong operational performance and profitability, safeguarding the financial interests of its shareholders, employees, and other key stakeholders. |
| 3 | Products that Respond to Social Trends | KGI Life proactively addresses societal shifts (e.g., aging populations, declining birth rates, urban-rural divides) by developing diverse products that meet evolving customer needs. This ensures that its customers and communities have access to relevant products and services, securing its long-term competitive advantage. |
| 4 | Impact Investing | KGI Life continues to leverage its financial influence, channeling capital through its investments towards economic activities that support human rights, green and low-carbon initiatives, and climate adaptation. This approach reduces environmental impact and resource depletion while enhancing the climate resilience of the broader economic system. |
| 5 | Breaches of Corporate and Customer Data | A breach of customer personal data or sensitive corporate information—whether due to security flaws, cyberattacks, human error, or employees' failure to comply with personal data privacy protection requirements—could harm the rights and interests of customers, shareholders, and other stakeholders. |
| 6 | Business Interruption or Threats | Unforeseen external events, such as natural disasters (e.g., earthquakes), infrastructure failures (e.g., power outages), or political instability (e.g., wars, sanctions), could disrupt its daily operations, leading to material financial losses and harming the interests of its customers and stakeholders. |
| 7 | Treating Customers Fairly and Protecting Their Rights and Interests | KGI Life is dedicated to treating every customer fairly. It has established a transparent claims process with a simplified application threshold and provides support services for diverse groups to ensure their rights are protected. |
| 8 | Competitive Compensation and Benefits | By offering competitive salaries and a comprehensive benefits package, KGI Life provides excellent career and development opportunities while safeguarding the rights and interests of its employees. |
| 9 | Digital Transformation and Artificial Intelligence | KGI Life leverages AI and data to drive its digital transformation, reshaping the insurance service value chain. This enhances the convenience and accessibility of financial services, delivering a superior customer experience while reducing paper and resource consumption, thereby minimizing its environmental impact. |
| 10 | Sustainable Co-Prosperity with Suppliers | Through meetings, seminars, and other forms of engagement, KGI Life raises ESG awareness and promotes best practices among its suppliers, fostering sustainability throughout the financial supply chain. |
| 11 | Corruption and Bribery Incidents | Incidents of dishonesty, corruption, fraud, or malpractice—stemming from poor corporate governance, non-compliance with its code of conduct, or a failure to uphold ethical management—could disrupt KGI Life's overall operations and harm the interests of customers, shareholders, and other stakeholders. |
| 12 | Customer Complaints and Disputes | Failure to treat customers fairly, a complex claims and complaint processes, poor service quality, non-transparent product information, aggressive sales tactics, or discriminatory practices could lead to customer complaints and disputes, harming the rights and interests of its customers and other stakeholders. |
| 13 | Workplace Human Rights Violations and Occupational Injuries | Inadequate internal management, training, or awareness could lead to workplace human rights violations (e.g., sexual harassment, forced labor, discrimination). Failure to provide a safe and healthy work environment could result in occupational injuries, illnesses, or overwork, harming the health and rights of its employees. |
| 14 | Adverse Environmental and Social Impacts from Investment and Financing | If ESG factors are not fully considered in its investment and financing activities, providing capital to companies with poor ESG performance (e.g., in carbon-intensive industries) could result in their operations having a negative impact on the environment and society. |
| 15 | Social Engagement and Support for Disadvantaged Groups | Through community and charitable activities, and by partnering with non-profits, youth entrepreneurs, small farmers, and other economically vulnerable groups, KGI Life helps create job opportunities and generate income, contributing to broader community economic development. |
| 16 | Financial Inclusion | KGI Life offers preferential rates and additional services to disadvantaged and special-needs groups, making its services more accessible. It also actively promotes financial literacy and anti-fraud education through workshops and seminars, empowering diverse communities to enhance their financial knowledge and resilience, thereby safeguarding their assets. |
| 17 | Diverse Recruitment and Talent Development | KGI Life provides diverse recruitment channels and forward-thinking training programs to attract employees from all backgrounds. Through innovative learning platforms and sustainability education, the Company empowers its talent with diverse, future-oriented skills, enhancing its corporate sustainability value. |
| 18 | Human Rights Protection and Workplace Diversity and Inclusion | KGI Life considers human rights protection a cornerstone of sustainability. It has established a human rights policy and is committed to fostering a respectful, open, and inclusive workplace. It is dedicated to long-term gender equality, actively hires individuals with disabilities and from indigenous communities, and continuously improves occupational health and safety to ensure all employees enjoy equal opportunities and a healthy work environment. |
| 19 | Low-Carbon Operations and Energy and Resource Management | KGI Life is committed to achieving net-zero in its own operations by 2040. It is focused on strengthening low-carbon practices and environmental conservation (including water, electricity, and waste recycling). Through effective resource management and green power procurement, it is actively implementing green operations, improving resource efficiency, and reducing its external environmental impact. |
| 20 | Promoting Climate and Nature Action | KGI Life is strengthening its ability to seize climate-related opportunities and integrating environmental impacts into its investment decisions. Through its investment activities, KGI Life directs capital to low-carbon and climate-adaptive economic activities. When investing in renewable energy projects, it requires an environmental assessment to prevent damage to natural ecosystems, thereby enhancing the resilience of the overall economic system to climate change and environmental risks. |
| 21 | Mismanagement of Energy, Resources, and Waste | Ineffective management of energy and resources (such as water and electricity) and corporate waste would lead to inefficient consumption and low recycling rates, increasing the burden on the external environment and adversely affecting communities. |
| 22 | Impacts of Climate and Natural Risks | Failure to effectively reduce greenhouse gas emissions or fully consider natural environmental risks would exacerbate the impacts of climate change and ecosystem degradation, intensifying negative impacts on the external environment and biodiversity. This could increase the frequency of climate-related disasters (e.g., extreme rainfall, heatwaves), leading to damage to natural resources and harming human society. |
Material Topic Identification Process
KGI Life adheres to the "GRI 3: Material Topics" standard to systematically identify and review topics that are integral to its operations. This process guides its sustainability strategy and forms the basis for the disclosures in its annual sustainability report. KGI Life identified six material topics, eight secondary topics, and eight other topics. This list was reviewed and approved by the Sustainability and Ethical Corporate Management Committee and the Board of Directors to help stakeholders understand KGI Life's sustainability performance.
KGI Life reviewed the types of its operating activities, issues of concern to domestic and foreign peers, and related initiatives, standards, and requirements, and identified the actual and potential positive and negative topics for KGI Life.
Including 14 positive and 8 negative impact topics.
Impact on External Economy, Environment, and People
KGI Life surveyed 9 stakeholder groups on their level of concern regarding 22 sustainability topics.
338 questionnaires collected.
Financial Impact and Likelihood
To gauge potential financial impacts, relevant departments assessed the nature of sustainability risks and opportunities for each topic, evaluating their likelihood and financial severity. This was supported by objective data (e.g., training costs, system investments, investment returns, fines, litigation expenses).
19 questionnaires collected.
In line with GRI 3, KGI Life assessed 22 sustainability topics using three factors: "impact on the external economy, environment, and people," "financial impact," and "likelihood of occurrence." This produced a triple materiality matrix reflecting both internal and external perspectives.
- X-axis: Impact on the external economy, environment, and people (including human rights)
- Y-axis: Potential financial impact
- Z-axis: Likelihood of occurrence
6 material topics, 8 secondary topics, and 8 other topics.
The Sustainable Development Department validated the materiality matrix. Following review and approval by the Sustainability and Ethical Corporate Management Committee and the Board of Directors, KGI Life's material topics for the year were confirmed.
The result was presented in our Sustainability Report.