Green Operations

Electronic Service

As society places more emphasis on environment protection, consumer behavior and provision of financial products and services has changed. We continue to refine and simplify our operating procedures in different stages of our insurance policy life cycle to provide green and environmentally friendly service. We aim to achieve GHG reduction from paper, postal services, and transportation via digital marketing tools, electronic forms and service platforms, and digital management. In 2022, electronic services saved a total of 8.37 million sheets of paper, reducing approx. 150 tons of carbon emission.

Digital marketing tool

Electronic forms and service platforms

e-Management

Group insurance web service platform

Promote the group insurance web-based service platform, replacing paperwork with electronic services and processes, providing online application for employees' enrollment and surrenders of insurance policies, and allowing insured persons to inquire about their insurance coverage online.

Mobile enrollment APP

Promote mobile enrollment app services to lower the amount of paper used during the customer enrollment process. Customers can use the mobile enrollment app to conduct data review, lowering the need for electronic underwriting notification to address mistakes. This saves printing, delivery, scanning, filing, and inventory costs, achieving energy saving and carbon reduction.

e-Notice

In coordination with mobile insurance enrollment, we established electronic operating procedures for new contracts through different stages starting in 2019, allowing sales agents and policyholders to directly respond tonotices using their mobile devices, improving processing efficiency.

Electronic Insurance Policy

Policyholders can apply for an electronic insurance policy when they are signing a new contract. The policy will be stored in an easily accessible device after verification by an impartial third party, allowing policyholders to quickly access and view their policies. This reduces the loss of insurance policies without affecting the rights and interests of policyholders. We added clauses as options on electronic insurance contract in 2023, and provide a QR code for policyholders to download policy clauses, in order to increase their acceptance.

e-Notification

We used e-Mail to replace paper policies, notification letters, and receipts, reducing paper printing and mailing. At the same time, electronic files are available on the company website for policyholders to download and inquire. A total of 6,043,418 e-Newsletters were sent in 2023, allowing policyholders to obtain information in an efficient and eco-friendly way. We continue to implement paperless administrative processes, saving nearly 5,278,368 sheets of paper, an increase of 17.3% compared with 2022.

E-Service

KGI Life provides a 24/7 zero distance e-Service platform for policyholders to quickly access and change the contents of their insurance policies, effectively simplifying the inconvenient process that requires policyholders to fill out paper documents, while reducing GHG emissions from mailing applications or transportation.

Mobile App

Policyholders who install the app and complete registration can access the most commonly used services, such as policy inquiry, policy changes, changing investment targets, and partial withdrawals, anytime and anywhere; effectively saving policyholders from the inconvenience of filling out forms, saving nearly 626,250 sheets of paper.

Mobile Claim Application

To offer convenient, rapid, and quality claim services, we launched mobile claim services, helping service personnel and policyholders to rapidly apply for insurance claims and reduce GHG emission from printing and postal services. Moreover, underwriting personnel speed up processing through the platforms preview function.

Electronic Official Documents System

Previous official documents were paper printed and were drafted manually. Since we developed electronic official document system, we aim to increase administrative and time efficiency, increase operation quality, reduce employee burden, reduce printed paper and protect the environment.

Electronic Procurement System

The electronic procurement system was launched in September 2023. After three months of use, it has already provided benefits, such as improving administrative efficiency and accelerating processing time, improving work quality, lifting the burden on employees, and reducing paperwork delivery time. Since printed paper documents is no longer required, we reduced paper printing for 448 procurement cases, using an average of 26.4 sheets of paper per procurement case, paper use was reduced by 299,376 sheets in 2023. As the the Company continues to use the electronic procurement system and more people gradually become accustomed to the procurement system, the paper use reduction is expected to further increase compared going forward.

Environment Management

In following our environment and energy management strategies, we continue to conduct GHG inventory reviews and have implemented environment and energy management systems. We adopt a systematic approach to achieve comprehensive environment-related resource management. Our "Environment Protection Committee" consists of 9 functional supervisor members and is responsible for compiling and amending the committee charter, our environment protection-related rules and regulations, as well as monitoring the results of our energy-saving and carbon reduction efforts, waste management, environmental hygiene, and environment protection measures. We continue to focus on green purchasing, climate change response, environment management, and energy-saving & carbon reduction as our three main sustainability promotion topics.

Environment-Friendly Monitoring

In order to minimize the impact on the environment during the construction period, we conduct quarterly environmental monitoring on air quality, noise and vibration, traffic flow, water discharge, and construction noise during the construction of the development project, as well as carry out tree preservation operations and submit them to the Environmental Protection Bureau of the Environmental Protection Administration (EPB) for inspection. The monitoring results are all in compliance with the standards, which effectively minimize the impact on the environment.

The HQ building has an optimized energy saving design which automatically adjusts sunlight entry angle to reduce hear ray penetration, thereby reducing a/c energy use. When there is no sunlight, the blinds are automatically opened to let in sunlight. Illumination setting is automatically adjusted based on the amount of natural light. All public spaces within the HQ building have high performance LED lighting and electronic stabilizers to reduce illumination energy use.

The chillers have strategic automatic control, with energy-saving ventilation through inverter continuously variable technology, while the water delivery system uses variable control. The cooling tower uses a wet-bulb temperature control and is connected to a central energy monitoring management system, which integrates energy records from different facility records and control functions, enabling a balanced ventilation system that delivers performance.

GHG Management

KGI Life began compiling its GHG inventory for the HQ and main branches in 2015, and expanded the boundaries of the GHG inventory to all branches in 2020. We included all overseas locations into the inventory in 2022, and obtained third-party verification of the ISO 14064-1:2018 GHG inventory in March 2024.

In addition to expanding the boundaries of the inventory, we also began expanding the scope of the inventory each year starting in 2018, including gasoline, diesel, electricity, waste, employee travel, and copy paper transportation, rental photocopier maintenance, post office parcels, and post office binding receipts in categories 3, 4, 5, and 6. We added data on natural gas used by the our HQ building employee cafeteria and sales agent offices in 2023. The data is referenced when KGI Life is formulating GHG reduction plans.

Energy Use Management

We use 2022 as the baseline year for subsequent review of energy saving in the workplace, and evaluated the plan to replace old equipment in workplaces of office staff and sales agents and the schedule for replacing LED lamps and adjusting airconditioning equipment in 2023.

This year, we continued to review old energy-consuming equipment, such as airconditioning systems, in existing office buildings through periodic maintenance and repair, in order to reduce energy consumption. We promoted energy saving plan for employees to turn on fewer lights indoors and close the door and turn off lights during lunch breaks and when the work day starts and ends. This allows employees to develop good green work habits. We also review the efficiency of space use by sales agents.

We continued to implement ISO 50001 energy management systems in 2023 to improve energy control and equipment management, facilitate energy conservation and carbon reduction management & effective use of energy, in addition to obtaining third party verification.

All electricity generated by the solar panels installed in the new HQ building is for self use, and the solar panels are expected to generate 47,552 kWh of electricity per year. Commercial operation began in June 2020, 136,053 kWh of green electricity was generated as of the end of 2023, which was certified by the National Renewable Energy Certification Center. We obtained a total of 100 renewable energy certificates.

The HQ building purchases green electricity to achieve the Company's goal of net-zero emissions from its own operations in 2030. The green electricity is shared by tenants of the HQ building who expressed their intention to participate in the green electricity purchase, thereby implementing green operations and carbon emission management.