Stakeholder Engagement

Based on identification results using the AA1000 Stakeholder Engagement Standard in previous years, as well as methods adopted by benchmark companies, we selected 9 types of important stakeholders of KGI Life, including the competent authority, cooperating channels, policyholders, employees, media, suppliers/contractors, investees, charity organizations/NGOs and shareholders (parent company) disclosed in 2021. We engaged shareholders through different channels to understand their topics of concern, as well as their opinions and feedback, which are referenced during material topic analysis. We adjust management measures or provide corresponding information on this basis to achieve good engagement results.

Competent Authority

Engagement Purpose

Ethical corporate management of the insurance business complies with regulations of the competent authority

Communication Channel

Provide reports or descriptions of related businesses to the competent authority
Irregularly participate in forums and seminars held by competent authorities, and provide suggestions to stay up-to-date on the latest regulations and promotional matters
Disclosures required by law are disclosed on the official website

Shareholders (Parent Company / Investors)

Engagement Purpose

Stable business performance growth and strict risk management to create the best value for the parent company

Communication Channel

Investor conference
Official website
Market Observation Post System

Policyholders

Engagement Purpose

Provide a wide variety of high quality insurance products and thoughtful after-sale services to meet the needs of different policyholders

Communication Channel

Inquire or file a complaint with the Company via mail, fax, telephone, online message, visit a service counter in person, personal visit, or other channels (including but not limited to the Financial Ombudsman Institution, Financial Supervisory Commission Insurance Bureau, and county / city governments)
Company website: Inquiries and comments, policyholder section, online insurance enrollment section, stakeholders section, AML section, and free subscription to e-newsletter
Social media: Facebook, Instagram, Line
Online interaction tools: i-game, i-inquiry
Toll-free customer service hotline 0800-098-889
Overseas consultation hotline: International call prefix +886-4-36083600

Employees

Engagement Purpose

Employees are the Company's most important assets, so the Company provides optimal training plans and competitive salaries and benefits

Communication Channel

Quarterly labor-management meetings
Diverse training and courses
Workday employee learning section
Published an internal publication for employees
Electronic communication channels: i-Agent digital communication bridge, i-Link app, internal and external LINE@life circle "KGI Life E-family" and "KGI Life iTalk," electronic bulletin board
The intranet provides employee complaint channels, and complainants can access the information to file a complaint

Cooperating Channels

Engagement Purpose

Build close relationships with channels to provide high quality products and create a win-win cooperation model

Communication Channel

Insurance broker and agent consultation hotline: 0809-008-800
Bancassurance financial advisor consultation hotline: 0800-580-919

Media

Engagement Purpose

Maintained good interaction with the media, and actively provided press releases to enhance our brand image

Communication Channel

Established a dedicated unit
Published monthly press releases as well as irregular publications on special topics
Hosted media events
Maintained relationships with the media and irregularly organized lunch gatherings or dinner parties
A note of recent events and highlights is provided to the media for press releases
Social media: Facebook, Instagram
Information disclosures on company website "Latest News"

Social Welfare Organizations / NGOs

Engagement Purpose

Invest company resources to work with charity organizations in organizing community involvement activities, and show gratitude by giving back to society

Communication Channel

Organize monthly corporate volunteer service activities
Irregularly sponsor or donate to underprivileged groups
Irregularly organize charity events based on the topic
Communication on social media: Facebook, Instagram, Line

Investees

Engagement Purpose

Implement the Stewardship Principles for Institutional Investors, continue to observe and communicate with investees, and fulfill responsibilities when making investments to increase long-term investment benefits

Communication Channel

Periodically attend shareholders' meetings and board meetings
Pay attention to investor conferences of investees and irregularly look into material topics

Suppliers / Contractors

Engagement Purpose

Actively carry out supplier management and jointly fulfill the commitment to social responsibility with suppliers

Communication Channel

Information disclosure on "Supplier CSR Section" of company website
Suppliers sign the "Supplier Corporate Social Responsibility Commitment"
Supplier Evaluation
Sustainable Supply Chain Management and ESG EDM
Qualified construction contractors are updated every year through evaluation meetings

We are willing to engage in dialogue and effective communication with stakeholders. If you have any suggestions regarding our sustainability planning, please feel free to contact us.

KGI Life Insurance Company Limited

Corporate Sustainable Development

Tel

+886-2-2719-6678 ext. 1884

E-mail

ESG.KGIL@kgi.com