Stakeholder Engagement

Communication Performance

Participated in various regulatory seminars, including:

• Joint Working Group on AML/CFT for the Insurance Industry.
• Seminar on Strengthening Compliance for the Insurance Industry.
• Seminar on Corporate Governance for the Insurance Industry.
• Seminar on Anti-Corruption in Finance.
• Seminar on Internal Auditing for the Insurance Industry.
• Discussion on Self-Regulatory Norms for the Responsibility Map System for the Insurance Industry.
• Discussion on Risk Management and Trends in the Insurance Industry.
• Discussion on Russian Debt Issues.
• Meeting on “Improving Customer Identification Measures for Insurance Companies”.
• Meeting on amending the Financial Institutions Merger Act regarding employee rights.
• Discussion on the draft Regulations Governing Internal Operating Systems and Procedures for the Outsourcing of Insurance Enterprise Operation.
• Seminar on Building an Asian Asset Management Center and Regional Asset Management Zones.
• Briefings on gender equality, sexual harassment prevention, labor rights, and workplace equity.
• Project meeting on best practices for serving customers with or suspected of having dementia.
• Discussion on group insurance for volunteer groups aiding Hualien’s Guangfu Township.

Communication Performance

• Established partnerships with 111 insurance brokerage and agency companies, 28 banks, and 14 securities firms.
• Collaborated with 69 partners on a mobile enrollment project, setting an industry benchmark for digitalization.
• Pioneered the industry’s first contactless and paperless remote insurance application service in collaboration with bank distribution partners. By partnering with Hua Nan Bank, First Bank, E.SUN Bank, and KGI Securities, KGI Life achieved the highest market share in terms of the number of partner banks for digital insurance applications, while supporting the Company’s insurance digitalization policy and ESG sustainable governance.

Communication Performance

• Published 12 policyholder e-newsletters featuring 100 articles.
• Offered a policyholder benefits card with discounts at 3,344 partner merchants.
• Handled 30 overseas emergency assistance cases in 2025.
• Processed 1,168 complaint cases in 2025, with approximately 187 cases (16%) involving elderly, disabled, or vulnerable individuals.
• Handled 533,660 incoming calls in 2025.
• Responded to 8,784 digital inquiries (5,767 web messages and 3,017 emails) in 2025, with initial contact made within five hours of assignment.

Communication Performance

• Held five labor-management meetings to discuss labor trends, business performance, and other employee-related matters.
• Published 12 issues of its internal employee newsletter.

Communication Performance

• Issued 121 press releases, generating 3,526 media mentions through proactive outreach, content provision, and spokesperson interviews, achieving 100% positive coverage.
• Published 511 posts on Facebook and Instagram, proactively generating social media exposure, strengthening its brand presence and reaching 16.5 million views.

Communication Performance

• Continued to implement green procurement and promote the concept of green consumption, with green procurement spending reaching NT$132.544 million in 2025.
• Co-hosted the “KGI Financial Holding Group 2025 Supplier Conference” with KGI Financial Holding on World Earth Day (April 22), featuring an ESG lecture on the “Circular Economy” by Unity Sustainability Services.
• 100% of suppliers under general procurement contracts signed the Supplier Sustainable Development Commitment.
• Completed the “Supplier Human Rights Risk and ESG Due Diligence Survey” for 30 key suppliers.
• Achieved a 100% signing rate of the Corporate Social Responsibility Commitment for suppliers under construction contracts.
• In 2025, KGI Life removed 15 construction-related suppliers and added 18, bringing its list of qualified vendors to 73.

Communication Performance

• Issued monthly investment reports to review investee performance and track operations, submitted to senior management for review; monthly monitoring coverage of investees reached 100%.
• Participated, within the scope permitted by regulations, in the shareholder meetings of domestic listed, OTC and unlisted investees, achieving a 100% participation rate.
• Conducted on-site visits to 80 domestic listed and OTC investees, averaging three visits per company, and attended the shareholder meetings of 100 domestic listed, OTC and unlisted investees in person, voting on 445 motions.
• Distributed 167 engagement questionnaires to carbon-intensive investees and investees that have not signed up to SBT.

Communication Performance

• Donated NT$71,895,885 in cash, along with 790 units of IT equipment and Hualien disaster relief supplies (valued at NT$49,520).
• Partnered with 16 non-profit organizations to hold 25 community events.
• Collaborated with the Chinese National Association of the Deaf and the Taipei Parents’ Association of the Visually Impaired to hold seminars on insurance rights and interests for the hearing and visually impaired, facilitating dialogues. The two sessions were attended by a total of 41 participants.

Communication Performance

• KGI Financial Holding holds investor conferences.
• The Company’s sustainability progress is regularly updated in the sustainability section of its corporate website.
• Quarterly financial reports (in Chinese and English) and annual shareholder meeting reports are published in the financial information section of its website.
• Financial highlights, business overviews, and corporate governance information are regularly updated in the information disclosure section of its website.
• Financial reports, annual reports, and information on corporate governance and sustainability are regularly updated on the Market Observation Post System and the Insurance Industry Public Information Observation Station.