Stakeholder Engagement

Stakeholder Engagement
Based on identification results using the AA1000 Stakeholder Engagement Standard in previous years, as well as methods of the benchmark enterprise, we selected 9 types of important stakeholders. We engaged shareholders through different channels to understand topics of concern to stakeholders and their opinions and feedback, which are referenced during material topic analysis. We adjust management measures or provide corresponding information on this basis to achieve good engagement results.
Competent Authority
Engagement Purpose
Ethical corporate management of the insurance business complies with regulations of the competent authority
Topics of Concern
  • Corporate Governance and Ethical Corporate Management
  • Net zero emissions and Response to Climate Change
  • Information Security and Personal Data Protection
  • Responsible Investment
  • Compliance
  • Green Operations
  • Treating Customers Fairly and Customer Relationship Maintenance
Communication Channel
  • Provide reports or descriptions of related businesses to the competent authority
  • Participated in discussions, seminars, government meetings and activities, and provide recommendations
  • Disclosures required by law are disclosed on the official website
Shareholders (Parent Company)
Engagement Purpose
Stable business performance growth and strict risk management to create the maximize value for the parent company
Topics of Concern
  • Business Performance
  • Financial Inclusion
  • Corporate Governance and Ethical Corporate Management
  • Community Involvement
Communication Channel
  • Annual General Meeting
  • Extraordinary shareholders meeting
  • Investor conference
  • Official website
  • Market Observation Post System
Policyholders
Engagement Purpose
Provide a wide variety of high quality insurance products and thoughtful after-sale service to meet the needs of different policyholders
Topics of Concern
  • Treating Customers Fairly and Customer Relationship Maintenance
  • Green Operations
  • Information Security and Personal Data Protection
Communication Channel
  • Inquire or file a complaint with the Company via mail, fax, telephone, online message, visit a service counter in person, personal visit, or other channels (including but not limited to the Financial Ombudsman Institution, Financial Supervisory Commission Insurance Bureau, and county/city governments)
  • Company website: Inquiries and comments, policyholder section, online insurance enrollment section, stakeholders section, AML section, and free subscription to e-newsletter
  • Social media: Facebook, Instagram, Line
  • Online interaction tools: i-game, i-inquiry
  • Toll-free customer service hotline: 0800-098-889
  • Overseas consultation hotline: International call prefix +886-4-36083600
 
Employees
Engagement Purpose
Employees are the Company's most important assets, so the Company provides optimal training plans and competitive salaries and benefits
Topics of Concern
  • Treating Customers Fairly and Customer Relationship Maintenance
  • Information Security and Personal Data Protection
  • Compliance
Communication Channel
  • Quarterly labor-management meetings
  • Diverse training and courses
  • Company website "Employee learning" section
  • Published an internal publication for employees
  • Electronic communication channels: i-Agent digital consultation hotline, elite action digital interaction platform, i-Link APP, hiBox e-mail, office staff and field personnel LINE@Living Circle, electronic bulletin board
  • The intranet provides employee complaint channels, and complainants can access the information to file a complaint
Cooperating Channels
Engagement Purpose
Build close relationships with channels to provide high quality products and create a win-win cooperation model
Topics of Concern
  • AML/CFT
  • Business Performance
  • Treating Customers Fairly and Customer Relationship Maintenance
Communication Channel
  • Insurance broker and agent consultation hotline: 0809-008-800
  • Bancassurance financial advisor consultation hotline: 0800-580-919
Media
Engagement Purpose
Maintained good interaction with the media, and actively provided press releases to enhance China Life's brand image
Topics of Concern
  • Employee Salaries and Benefits 
  • Treating Customers Fairly and Customer Relationship Maintenance
  • Information Security and Personal Data Protection
Communication Channel
  • Established a dedicated unit
  • Published press releases and irregularly produced special topics
  • Held press conferences
  • Maintained relationships with the media and irregularly organized lunch gatherings or dinner parties
  • A note of recent events and highlights is provided to the media for press releases
  • Social media: Facebook, Instagram
  • Information disclosures on company website "Latest News"
Social Welfare Organizations / NGOs
Engagement Purpose
Invest company resources to work with charity organizations in organizing community involvement activities, and show gratitude by giving back to society
Topics of Concern
  • Community Involvement 
  • Financial Inclusion
  • Employee diversity, human rights, and equality
Communication Channel
  • Organize monthly corporate volunteer service activities
  • Irregularly sponsor or donate to underprivileged groups
  • Irregularly organize charity events based on the topic
  • Communication on social media: Facebook, Instagram, Line
Investees
Engagement Purpose
Implement the Stewardship Principles for Institutional Investors, continue to pay attention to and communicate with investees, and fulfill responsibilities when making investments to increase long-term investment benefits
Topics of Concern
  • Corporate Governance and Ethical Corporate Management
  • Risk Management
  • Information Security and Personal Data Protection
Communication Channel
  • Periodically attend shareholders' meetings and board meetings
  • Pay attention to investor conferences of investees and irregularly look into material topics
Suppliers / Contractors
Engagement Purpose
Actively carry out supplier management and jointly fulfill the commitment to social responsibility with suppliers
Topics of Concern
  • Information Security and Personal Data Protection
  • Treating Customers Fairly and Customer Relationship Maintenance
  • AML/CFT
Communication Channel
  • Information disclosure on "Supplier CSR Section" of company website
  • Suppliers sign the "Supplier Corporate Social Responsibility Commitment"
  • Supplier Evaluation
  • Sustainable Supply Chain Management and ESG EDM
  • Qualified construction contractors are updated every year through evaluation meetings
We are willing to engage in dialogue and effective communication with stakeholders. If you have any suggestions regarding our sustainability planning, please feel free to contact us.
KGI Life Insurance Company Limited
Corporate Sustainable Development
Tel
+886-2-2719-6678 ext. 1884
E-mail
ESG@kgilife.com.tw
This website uses cookies to offer you the best services. By continuing to browse or by clicking Accept, you agree to the storing of cookies on your device for the optimal experience.
Agree