Stakeholder Engagement

• Provide reports or descriptions of related businesses to the competent authority
• Irregularly participate in forums and seminars held by competent authorities; provide suggestions and keep abreast of the latest regulations and related campaigns
• Disclosures required by law are disclosed on the official website

Participated in discussions held by the competent authority, including thefollowing:

• Financial industry AML/CFT seminar
• Seminar on strengthening compliance for the insurance industry
• Insurance industry corporate governance seminar
• Insurance industry internal audit forum
• Meeting and seminar on IFRS 17 transition and relevant regulatory amendments
• Insurance industry risk management meetings and risk management trends forum
• Insurance industry climate-related financial disclosure practices handbook promotion seminar
• Scope 3 carbon reduction targets and strategic schedule planning meeting
• Meetings on proposed reference principles for using insurance contracts as the object of compulsory enforcement, as well as the draft amendments to certain provisions of the Insurance Act.
• Meetings on the revision of penalty standards for insurance agents
• Seminar on sexual harassment prevention education in the workplace
• Consultative meeting on the legality of fire authorities accessing policyholders' insurance application records
• Meetings on information security protection in the insurance industry (covering topics such as national cybersecurity policies and defense strategies, guidelines for the use of artificial intelligence (AI), digital identity verification, outsourcing cloud services, and operating principles for emerging technologies)

• Investor conference
• Official website
• Market Observation Post System

• Financial holding company organized investor conferences
• Regularly updated the results of the Company's sustainable development initiatives in the sustainable development section of its website
• Regularly announced the Company's Chinese and English quarterly financial reports and annual reports for shareholders' meetings in the financial information section of its website
• Regularly updated the Company's financial highlights, business overview, and corporate governance information in the information disclosure section of its website
• Regularly update financial reports, annual reports, corporate governance, and sustainable development information on the Market Observation Post System and the Market Observation Post System for the Insurance Industry

• Inquire or file a complaint with the Company via mail, fax, telephone, online message, visit a service counter in person, personal visit, or other channels (including but not limited to the Financial Ombudsman Institution, Financial Supervisory Commission Insurance Bureau, and county/city governments)
• Company website: Inquiries and comments, policyholder section, online insurance enrollment section, stakeholders section, AML section, and free subscription to e-newsletter
• Social media: Facebook, Instagram, Line
• Toll-free customer service hotline: 0800-098-889
• Overseas consultation hotline: International call prefix +886-4-66015760

• Issued the policyholder e-newsletter 12 times with a total of 111 articles
• Provided a policyholder sharing card with 2,982 contracted institutions that provide discounts
• A total of 41 overseas emergency assistance services were provided in 2024
• Received 1,295 complaints in 2024, in which 158 complaints were from elderly, disabled, and disadvantaged people, accounting for 12.2% of all cases
• The total number of inbound telephone calls reached 637,090 in 2024
• A total of 9,497 comments were left on the company website in 2024 and 2,765 service emails were received, totaling 12,262 messages. First contact with the commenters was made within five hours after the case was assigned

• Quarterly labor-management meetings
• Diverse training and courses
• Workday employee learning section
• Published an internal publication for employees
• The intranet provides employee complaint channels, and complainants can access the information to file a complaint

• Held five labor-management meetings to report, fully communicate, and discuss labor trends, business overview, and labor related matters
• Published internal publications for employees 12 times

• Insurance broker and agent consultation hotline: 0809-008-800
• Bancassurance financial advisor consultation hotline: 0800-580-919

• Established partnerships with 29 banks and 13 securities firms as cooperating channels
• Jointly implemented mobile insurance application projects with 13 cooperating channels, becoming a digitization benchmark in the industry
• Established the industry’s first collaboration with bank channels to launch zero-contact, paperless remote insurance application services, with the biggest market share in the number of partnering banks for digital insurance application

• Established a dedicated unit
• Published press releases every month and irregularly produced special reports
• Maintained media relations and organized media dinners and activities from time to time
• Notes of recent events and highlights were provided to the media for press releases
• Social media: Facebook and Instagram
• Information disclosures in "Latest News" on the company website

• Issued 117 press releases and the number of news reports where KGI Life proactively sent press releases or information, or arranged for the spokesperson to be interviewed reached 3,090; 100% of the reports were positive
• Published 453 posts on Facebook and Instagram to proactively create exposure on social media and increase brand awareness, reaching 15 million users

• "Sustainable Supply Chain" and "Supplier Management" sections of the company website
• Suppliers signed the Supplier Sustainability Commitment or Supplier Corporate Social Responsibility Commitment
• Supplier evaluation
• Sustainable supply chain management and ESG EDM

• Continued to implement green procurement and promote green consumption. In 2024, the amount of green procurement amounted to NT$70.754 million, an increase of almost 30% compared to 2023
• Received the top prize in the "2024 Buying Power Social Innovation Products and Services Procurement Incentive Program" organized by the Small and Medium Enterprise and Startup Administration of the Ministry of Economic Affairs in 2024. With procurement amount exceeding NT$71 million, the Company has been recognized for eight consecutive years and has secured the top prize three times.
• 100% of suppliers of general procurement contracts signed the Supplier Sustainability Commitment
• Completed the "Supplier Human Rights Risk and ESG Due Diligence Survey" for 17 key suppliers
• The Supplier Corporate Social Responsibility Commitment signing rate reached 100% for construction contracts
• In the construction category, 32 suppliers were eliminated, while 14 suppliers were added. There were 70 qualified suppliers in 2024.

• Periodically attend shareholders' meetings and board meetings
• Attend investor conferences of investees and look into material topics from time to time
• In-person visits
• Distribute engagement questionnaires each year

• Published monthly investment reports reviewing the performance and tracking the operating status of investees, and submitted the reports to senior executives for review; Monitored 100% of investees each month
• Participated in 100% of shareholders' meetings of domestic listed (unlisted) investee companies within the scope permitted by law
• Visited 92 investee companies in Taiwan in person, averaging three visits per company. Attended the shareholders' meetings of 117 domestic investee companies, with a total of 559 votes on proposals of listed and unlisted companies
• Distributed 174 engagement questionnaires

• Organize monthly corporate volunteer service activities
• Irregularly sponsor or donate to groups supporting the underprivileged
• Irregularly organize charity events based on various topics
• Communication on social media: Facebook, Instagram, Line

• Worked with 30 social welfare organizations to organize 355 volunteering activities, with the service hours totaling 29,092 hours
• Collaborated with 18 public welfare organizations and organized 24 charity events with 68,415 beneficiaries