Treating Customers Fairly
We love to hear from you. Please feel free to choose whichever way that you find the most convenient. We treasure every chance to speak to you.
•Free service hotline: 0809-006-868
•Sign interpretation service: Click here
•Multilingual interpretation service: Click here
•Free customer service hotline: 0800-098-889
•Insurance application hotline: 0809-001-005
•Branch location(s): Click here
•Fax: 02-87121097
•Mail: KGIL, 3, 4, 5, 6, 7F No. 135, Dunhua North Road, Songshan District, Taipei City 105
Customer complaints and handling
We are attentive to your opinions and suggestions, providing multiple channels to submit complaints and a comprehensive complaint handling procedures. By doing so, we hope all policyholders feel comfortable sharing their thoughts with us and all problems can be solved.
1. Quick response: Upon receiving a complaint, a specialist will be immediately assigned.
2. Complaint handling: We aim to address all complaints within 30 days. If the complaint has not been resolved in 30 days, we will notify you by phone, text message, or in writing.
3. Handling result: We will notify you of the result by letter, phone call, or other means.
4. Handling procedures:
