Treating Customers Fairly

Contact us

We love to hear from you. Please feel free to choose whichever way that you find the most convenient. We treasure every chance to speak to you.

Friendly Financial Services
Phone service

•Free customer service hotline: 0800-098-889

Insurance application hotline: 0809-001-005

Overseas Assistance

•Overseas consultancy: IDD+886-2-66015760

Other contacts

Branch location(s)

•Fax: 02-87121097

•Mail: KGIL, 3, 4, 5, 6, 7F No. 135, Dunhua North Road, Songshan District, Taipei City 105

Customer complaints and handling

We are attentive to your opinions and suggestions, providing multiple channels to submit complaints and a comprehensive complaint handling procedures. By doing so, we hope all policyholders feel comfortable sharing their thoughts with us and all problems can be solved.


1. Quick response: Upon receiving a complaint, a specialist will be immediately assigned.

2. Complaint handling: We aim to address all complaints within 30 days. If the complaint has not been resolved in 30 days, we will notify you by phone, text message, or in writing.

3. Handling result: We will notify you of the result by letter, phone call, or other means.

4. Handling procedures: