Talent Cultivation
Cultivating Diverse Talents
Diverse Recruitment Channels
In response to the international digital transformation, green sustainability, and customer experience trends, we strengthened the allocation of "Sustainable Finance" talent in terms of recruitment plans for corporate sustainability, AI business plans, and customer experience design, meeting the knowledge and skills required for insurance operations. We also implemented widely-adopted Workday human resources system, CBI interviews, personality assessment, AI and big data analysis tools in recruiting talent. Through data analysis, we plan to establish talent recruitment indicators and exclusive recruitment models to achieve precise selection of talent that possess our six main competencies (focus on customers, agile innovation ability, ability to contribute to the team, ability to work with partners, ability to earn trust, and high performance execution).
Attracting Talents
- Internship Program
The Company launched the KGI Life Internship Program in 2023, and provided different internship opportunities for the summer, the semester, or the full academic year, allowing students who are still in school or about to graduate, to gain working experience before officially entering the workplace. The internship experience strengthens their professional competence and helps them formulate a blueprint for their future career development. It also allows the Company to go into campuses and build bonds with students, communicate the Company's brand value, lay the groundworks for cultivation of its future management associates, and give interns the opportunity to become YouLead candidates. Over the past 6 years, the Company issued a total of 114 internship certificates to outstanding interns who have completed the program. In 2023, KGi Life hired a total of 35 interns (durations of internship vary from summer, to semester or full-year internships).
- Industry-Academia Collaboration Project
KGI Life aims to strengthen its human capital, cultivate industrial talent, and fulfill its corporate social responsibility. We strengthen the technical and practical abilities of the younger generation through industry-academia collaboration mechanisms, and allow them to gain an understanding of the workplace at an earlier stage, providing them with the opportunity to enhance their professional competencies. KGI Life has signed industry-academia collaboration agreements with many outstanding public and private schools.
- MA Program
The YouLead Program has been on-going for 8 consecutive years. The 18-month talent training program recruits college graduates, regardless of major, expanding the scope of recruitment to elites across different fields.
KGI Life has recruited a total of 50 MAs since 2016, 43 are currently active, 82.5% passed the evaluation, and 36.4% were promoted to a managerial position. MAs are promoted to managerial positions in as fast as two years after passing evaluation. KGI Life continuously cultivates potential management talent to create win-win situations for all parties.
The Company launched the KGI Life Internship Program in 2023, and provided different internship opportunities for the summer, the semester, or the full academic year, allowing students who are still in school or about to graduate, to gain working experience before officially entering the workplace. The internship experience strengthens their professional competence and helps them formulate a blueprint for their future career development. It also allows the Company to go into campuses and build bonds with students, communicate the Company's brand value, lay the groundworks for cultivation of its future management associates, and give interns the opportunity to become YouLead candidates. Over the past 6 years, the Company issued a total of 114 internship certificates to outstanding interns who have completed the program. In 2023, KGi Life hired a total of 35 interns (durations of internship vary from summer, to semester or full-year internships).
- Industry-Academia Collaboration Project
KGI Life aims to strengthen its human capital, cultivate industrial talent, and fulfill its corporate social responsibility. We strengthen the technical and practical abilities of the younger generation through industry-academia collaboration mechanisms, and allow them to gain an understanding of the workplace at an earlier stage, providing them with the opportunity to enhance their professional competencies. KGI Life has signed industry-academia collaboration agreements with many outstanding public and private schools.
- MA Program
The YouLead Program has been on-going for 8 consecutive years. The 18-month talent training program recruits college graduates, regardless of major, expanding the scope of recruitment to elites across different fields.
KGI Life has recruited a total of 50 MAs since 2016, 43 are currently active, 82.5% passed the evaluation, and 36.4% were promoted to a managerial position. MAs are promoted to managerial positions in as fast as two years after passing evaluation. KGI Life continuously cultivates potential management talent to create win-win situations for all parties.
Workplace Empowerment
KGI Life takes talent development and cultivation very seriously, and has laid out the blueprint for talent cultivation and training, strengthening leadership and management training to enhance the sustainability leadership of supervisors. We assist employees in developing their professional abilities and continue to develop overall digital competencies, consolidating our human capital in FinTech, continuing to shape the culture of a learning-oriented organization, and empowering the Company in terms of sustainable development.
Attracting Talents
KGI Life has been actively carrying out the transition of sales channels in recent years, and led the industry in developing digital tools for application in talent cultivation, training, and sales, building a highly digitalized sales team. The number of sales personnel registered continues to grow each year during this period, despite the impact of the COVID-19 pandemic and changes in the overall environment; growing by 40% in 2023 compared to 2018 with a net increase of 4,600 people, ranking first in the life insurance industry. This has secured KGI Life's place as one of the top four insurance companies, with its 13-month sales personnel retention rate of 85.89% ranked first in the industry in 2023.
Cultivation Plan
Professional training is the key to the continued growth of sales personnel in the industry. In 2024, KGI Life announced the launch of a new business strategy and launched a 36-month comprehensive "Excellent Manager Development Program." KGI Life provides an abundance of office staff support mechanisms and the latest digital empowerment resources to provide one-stop assistance for new sales personnel, helping them become "managers leading professional teams" within 3 years, bringing unlimited possibilities for more innovation and excellent development.
i-Study
We planned courses in eight directions related to the competencies of agents, including marketing, organizational development, administrative sales services, digital tools, and law courses. In addition to required courses on laws, we also provide comprehensive training courses on new product knowledge, digital tools, and required competencies for business development.
RFA Courses
We abide by the principles for treating customers fairly and continues to improve the professional competences for agents. To train comprehensive retirement financial planning personnel to assist the elderly and general consumers, we specially introduced RFA courses to achieve optimal asset allocation and financial planning through diverse financial products for retirement.
AI Coach
We developed the industry-first tool for the application of AI in talent recruitment, and utilizes i-Agent to integrate product marketing, talent recruitment, after-sale service, and performance tracking. We further collect data for analysis and application in channel development, and significantly increased the conversion rate and personnel business development time, improving the quality of organizational development and new businesses.
AI Product Training
We obtained the industry's first "AI product training" tool, using new technology to help employees become familiar with products and accelerate product sales. AI interaction mechanism– New product training lets agents interact with AI technology. The system provides personalized scores and recommendations based on the contents of responses. After completing training, direct supervisors examine training results and provide individual guidance or advanced exercises to shorten the time supervisors spend on training and testing, which further increases the productivity of new employees and supervisors.
According to statistics, the average productivity of agents that frequently use AI product training was 7% higher than other agents. The AI product training function can reduce the time spent by supervisors on basic training for agents. As a result, every supervisor can save 1.5 days of guidance time per month, which can be used on sales activities and business development instead.
According to statistics, the average productivity of agents that frequently use AI product training was 7% higher than other agents. The AI product training function can reduce the time spent by supervisors on basic training for agents. As a result, every supervisor can save 1.5 days of guidance time per month, which can be used on sales activities and business development instead.
Diverse and Inclusive Workplace
Employee Diversity
KGI Life responded to the United Nations Sustainable Development Goals by implementing gender equality in the workplace, in which 47.04% of all supervisors at KGI Life are female; 64.41% of all employees in non-managerial positions are female. The remuneration of office staff and sales agent takes into consideration individual education and experience, duties at work, and performance, and do not vary due to gender, thus achieving gender equality.
Furthermore, we continue to hire persons with disabilities and ethnic minorities, and we make sure to provide them with the same benefits and opportunities as our full time employees. Besides giving persons with disabilities priority for certain job openings, KGI Life also provides accessible facilities in the work environment. We encourage employees with disabilities to continue making progress in their field of expertise, sign up for professional certifications required for their work, and enhance their competitiveness in the workplace. The number of employees with disabilities has increased each year over the past few years, and their average years of service at KGI Life is 11 years, in which 73% have worked at KGI Life for 10 years and above, and some have even worked
at KGI Life for 20 years and above. Under the principle to put the right people in the right position, we actively provide certain job openings that give priority to indigenous people, and have 40 indigenous employees as of the end of 2023.
Furthermore, we continue to hire persons with disabilities and ethnic minorities, and we make sure to provide them with the same benefits and opportunities as our full time employees. Besides giving persons with disabilities priority for certain job openings, KGI Life also provides accessible facilities in the work environment. We encourage employees with disabilities to continue making progress in their field of expertise, sign up for professional certifications required for their work, and enhance their competitiveness in the workplace. The number of employees with disabilities has increased each year over the past few years, and their average years of service at KGI Life is 11 years, in which 73% have worked at KGI Life for 10 years and above, and some have even worked
at KGI Life for 20 years and above. Under the principle to put the right people in the right position, we actively provide certain job openings that give priority to indigenous people, and have 40 indigenous employees as of the end of 2023.
Human Rights Protection
KGI Life strives to achieve equality in employment, to build a diverse team, and to create a workplace environment with respect, openness, tolerance, that is free from harassment. We support the Universal Declaration of Human Rights, United Nations Global Compact, and International Labour Organization, and established our human rights policy in 2022. KGI Life does not allow any form of illegal discrimination or infringement on human rights, and ensures that all employees are treated fairly and equally. Furthermore, we conduct human rights due diligence in coordination with the parent company, in which the parent company distributes a human rights due diligence questionnaire to all employees, surveying workplace diversity and equality, work-life balance, harmony between labor and management, healthy and safe workplace, and prohibiting the use of child labor and forced labor. The results of due diligence and mplementation are disclosed each year to plan more complete care for employees.
With regard to the promotion of workplace safety and health, besides complying with labor laws and regulations, KGI Life has created a workplace environment that is healthy, safe, sustainable, and comfortable, and actively shows concern for employee health and as well as abnormal workload caused by mismanagement, preventing excessive overtime. We periodically provide labor safety education, free employee health examinations, and services by an on-site physician, comprehensively caring for the physical and mental health of employees. We respect employees' right to organize and join various clubs, provide diverse communication mechanisms and platforms, smooth labor-management communication channels, and ensure harmonious labor-management relations to create a win-win situation.
With regard to the promotion of workplace safety and health, besides complying with labor laws and regulations, KGI Life has created a workplace environment that is healthy, safe, sustainable, and comfortable, and actively shows concern for employee health and as well as abnormal workload caused by mismanagement, preventing excessive overtime. We periodically provide labor safety education, free employee health examinations, and services by an on-site physician, comprehensively caring for the physical and mental health of employees. We respect employees' right to organize and join various clubs, provide diverse communication mechanisms and platforms, smooth labor-management communication channels, and ensure harmonious labor-management relations to create a win-win situation.
Occupational Safety and Health Committee
We have three organizations: the Occupational Safety and Health Committee, the Occupational Safety and Health Management Unit; and the Workplace Violence Prevention and Disposal Team. These are composed of occupational safety and health business managers at all levels, occupational safety and health administrators, physicians, nurses and emergency personnel. These people carry out identification, planning, supervision, implementation, evaluation and improvement of safety and health affairs.
Occupational Safety and Health Monitoring and Management
With regard to workplace safety and environment monitoring, we periodically inspect and repair fire safety equipment in the workplace and reports building public safety inspections. We continue to carry out workplace equipment safety and health self-inspections, as well as environment monitoring once in the first and second half of the year to ensure the appropriateness of the operating environment. We established a self-defense fire safety team in response to contingencies, such as earthquake, fire accident, and emergency rescue, and actively work with and participate in the joint fire safety exercises or emergency evacuation drills held by building management units.
On-site Services Provided by Medical Personnel
To provide a comfortable and safe work environment, besides providing free blood pressure monitors at main service counters around Taiwan, we also installed automated external defibrillators (AED) at the head office, Taoyuan & Hsinchu Branch, Taichung Branch, Chiayi Branch, Tainan Branch, and Kaohsiung Branch, and continued to obtain the AED Safe Place Certification. We have qualified first aid personnel that received external training to provide first aid in workplaces, and also provided first aid kits and instruments to each workplace.
We hired 8 nurses for health promotion and hygiene guidance, prevention of work-related injuries and illnesses, to perform first aid, as well as promote infectious disease prevention and health through internal emails. We continued to organize 34 sessions of on-site health services provided by physicians from Chang Gung Memorial Hospital Linkou Branch, Asia University Hospital, Tainan Municipal Hospital, and Kaohsiung Chang Gung Memorial Hospital. We signed a contract with a health management consulting company for nurses to provide onsite health services at five workplaces with 100-299 employees twice a month. Physicians from the consulting company provide on-site health services once every six months.
We hired 8 nurses for health promotion and hygiene guidance, prevention of work-related injuries and illnesses, to perform first aid, as well as promote infectious disease prevention and health through internal emails. We continued to organize 34 sessions of on-site health services provided by physicians from Chang Gung Memorial Hospital Linkou Branch, Asia University Hospital, Tainan Municipal Hospital, and Kaohsiung Chang Gung Memorial Hospital. We signed a contract with a health management consulting company for nurses to provide onsite health services at five workplaces with 100-299 employees twice a month. Physicians from the consulting company provide on-site health services once every six months.