Talent Cultivation

Cultivating Diverse Talents

In response to the international trends of digital transformation, green sustainability, and optimizing the customer experience, with the mission to "embrace innovation and talent to provide sustainable financial solutions for clients, employees, shareholders, and society", we focus on sustainable finance to meet the knowledge and skills requirements for running an insurance company. We actively integrate system resources, promote digital finance, and continue to recruit talent in areas such as corporate sustainability planning and smart operation planning. At the same time, by introducing tools such as the Workday global HR system, CBI interviews, personality assessments, and big data analytics, as well as promoting a talent recruitment program, we establish recruitment indicators and a dedicated recruitment model through data analysis. We aim to accurately identify candidates who demonstrate six key competencies (customer centricity, agile innovation, team contribution, collaborative partnership, trustworthiness, and effective execution).

Attracting Talent

Internship Program

KGI Life offer summer, semester, and academic year internship opportunities to meet various internship needs. The program provides students who are studying or are about to graduate the opportunity to work. Through internships, they can gain early experience in the workplace, strengthening their professional capabilities and gaining a better understanding of their potential career development. Furthermore, we are networking with students on campus to promote the Company's brand value and MA program, thus achieving the benefits of early talent recruitment.

Industry-Academia Collaboration

KGI Life establish industry-academia collaboration mechanisms. To date, KGI Life has signed industry-academia cooperation agreements with several outstanding public and private academic institutions.
Comprehensive guidance has been provided in areas such as policyholder services, corporate culture, and professional expertise. Additionally, we assisted students in completing their monthly internship journals, final reports, and company feedback in accordance with school requirements. Several students transitioned to full-time positions after graduation, successfully bridging the gap between education and employment in the FinTech industry, thereby adding new vitality to the industry workforce.

MA Program

KGI Life has organized the YouLead Program. We have expanded recruitment to include talent from different disciplines into the training program. Since 2016, KGI Life evaluation pass rate stands at 82.0%, with trainees being promoted to managerial positions in as little as two years.
KGI Life's MA program provides comprehensive training and rotations. Through joint training between KGI Financial and KGI Life, trainees can become familiar with the responsibilities of each department within KGI Financial and those of KGI Life. After the training, they undergo job rotations in KGI Life. Through mentoring from supervisors and colleagues, as well as hands-on experience, trainees accumulate the knowledge and skills required for each role, gain a better understanding of each department's responsibilities and operational processes, and build a stronger knowledge base for their careers in the life insurance industry. We help training quickly develop into π-shaped insurance management possessing expertise in insurance, strategic thinking, and digital finance innovation.

Workplace Empowerment

KGI Life takes talent development and cultivation very seriously and has laid out a corresponding blueprint, thereby strengthening leadership and management training to enhance supervisors’ sustainable leadership skills. We assist employees in developing their professional skills and continue to develop the Company’s overall digital competencies, consolidating our human capital in FinTech, continuing to shape the culture of a learning-oriented organization, and empowering the Company for sustainable development.

KGI Life offered a series of courses on leadership and management, professionalism, core competencies, diverse general knowledge, and self-learning to meet employees’ competency development needs and implemented the talent development blueprint. We combined internal and external courses with digital learning resources to establish a comprehensive training system for developing talent at every level.

KGI Life established the "Guidelines for Incentives for Employees to take Professional Examinations" and "Guidelines for Incentives for Employees to take Actuarial Examinations", providing examination leave, study leave, subsidized examination fees, and bonuses to encourage employees to continue improving and obtaining professional certifications.

Attracting Talents

The recruitment of outstanding talent and the development of channels have always been key areas of focus for KGI Life in channel development. In recent years, in addition to actively engaging with the academia to attract young talent, KGI Life launched the “Excellence Program”, offering financial support to recruit the older adults in alignment with government efforts. The number of registered agents has continued to grow annually. The Company now ranks among the top four insurance firms in the industry. Over the past three years, KGI Life has consistently achieved 13th-month agent retention rates of over 86%, ranking first in the industry.

Cultivation Plan

Professional training is crucial to the continuous growth of agents in the industry. In 2024, KGI Life introduced a new business strategy and launched a comprehensive 36-month "Excellent Program". By investing in a variety of training programs, including employee support and digital empowerment resources, and supplemented by a financial subsidy worth 24 months’ salary, which exceeds industry standards, we help inexperienced agents become managers leading professional teams within three years.

KGI Life adopts a dual coaching mechanism that combines both online and offline guidance. During the 9-month training for new agents, KGI Life provides an coaching mechanism with dedicated trainers offering guidance. For newly promoted supervisors, different types of competency training are offered based on their seniority. In addition to reinforcing key skills such as service based marketing and lead generation, the programs also include structured, practical training in areas such as organizational growth, training and coaching, performance evaluation, and team development. KGI Life also strives to create an online learning environment suitable for agents, encouraging employees to learn without being constrained by location or time. KGI Life employs a dual-approach learning method, combining online and offline learning, as a cornerstone for talent cultivation and retention.

RFA Courses

KGI Life abides by the principles for treating customers fairly and continues to improve the professionalism of agents. To train professional retirement financial advisors to assist consumers of different age groups, KGI Life has specially designed diverse retirement products for asset allocation and financial planning and introduced the retirement financial advisor certifications. KGI Life with a registration rate of 87%, therefore, is the company having the highest number of registered advisors in the industry.

Training for Retirement Planning

Taiwan is transitioning into a super-aged society. To deepen agents’ understanding of retirement-related subjects and systems while strengthening their retirement financial planning capabilities, KGI Life launched an advanced training program, covering four key topics: demographic trends and longevity risk, geriatric healthcare and long-term care, estate planning, and current retirement systems and plans. To help customers create a comprehensive retirement financial plan tailored to their needs.

Digital Marketing Tool

AI Assistant 2.0

The "AI Assistant 2.0" will integrate various functions, including answering questions, searching knowledge bases, providing website navigation, searching for information, offering reminders, managing customer relationships, and promoting events, thereby enhancing the professionalism of agents. We collaborated with AI to significantly enhance our competitiveness and deliver a superior customer service experience. AI-powered digital applications will be further integrated across various business areas, with ongoing expansion in data-driven value-added services, AI-empowered capabilities, and ecosystem alliances. By harnessing technology to continuously deliver innovative services, KGI Life will be able to provide sustainable financial solutions.

AI Coach

KGI Life is equipped with the industry's first AI Coach, helping agents familiarize themselves with products, and accelerate product sales. The AI Coach also produces personal scores and recommendations. Direct supervisors can provide guidance or exercises based on system feedback. This shortens the time needed for supervisor coaching and verification, which in turn enhances the productivity of new agents and supervisors. Statistics show that AI Coach yields a 20% increase on average in productivity for new agents. The AI Coach reduces the time supervisors spend on basic training for agents. As a result, each supervisor’s time spent on mentoring can be reduced by 2.3 days per month, which can be used on other tasks such as sales activities and business development.

i-Study digital learning platform

Provides a comprehensive competency-based curriculum for agents, covering eight core areas including marketing expertise, organizational development, administration and customer service, digital tools, and regulatory courses. Learning blueprints are tailored for agents to enrich their competencies.

Diverse and Inclusive Workplace Safety

Diverse and Inclusive Workplace

Workplace Safety

Employee Diversity and Inclusion in the Workplace

To align with the UN SDGs, KGI Life has long been committed to promoting gender equality in the workplace. Female supervisors account for 47.81% of all supervisors, while female non-supervisory employees account for 63.49% of all employees. Remuneration for employees and agents is determined based on individual education attainment, work experience, roles and responsibilities, and performance. Remuneration does not vary due to gender, thereby achieving gender equality.

Furthermore, we continue to hire persons with disabilities and ethnic minorities. Employees with disabilities enjoy the same rights, interests, and opportunities as full-time employees. In addition to giving priority to persons with disabilities for certain job openings, KGI Life also provides accessible facilities within the work environment. We encourage employees with disabilities to continue advancing in their fields of expertise, pursue professional certifications required for their work, and enhance their competitiveness.

Human Rights Protection

KGI Life strives to achieve equity in employment, build a diverse workforce, and create a workplace environment characterized by respect, openness, inclusivity, and freedom from harassment. We support the Universal Declaration of Human Rights, United Nations Global Compact, International Labor Organization Conventions, and other international human rights conventions. Furthermore, KGI Life established its human rights policy, which does not allow any form of discrimination or infringement on human rights and ensures that all employees are treated fairly and equitably.

Regarding the promotion of occupational safety and health, in addition to complying with labor laws and regulations, KGI Life has created a workplace that is healthy, safe, sustainable, and comfortable. The Company concerns itself with employee health and manages abnormal workloads to prevent excessive overtime. We periodically provide labor safety education, free employee health examinations, and on-site physician consultations, offering comprehensive care for the physical and mental well-being of our employees. We respect employees' right to organize and join various associations, and we provide diverse communication mechanisms and platforms as well as open and convenient labor management communication channels. This ensures harmonious labor relations, benefitting both the Company and its employees.

Occupational Safety and Health Committee

The Occupational Safety and Health Committee consists of 1 chairperson and 7 members, including 4 labor representatives, accounting for 50% of all committee members. The Occupational Safety and Health Committee convened meetings to review and provide recommendations regarding safety and health policies and proposals, and passed the annual Occupational Safety and Health Management Plan KGI Life also has an occupational safety and health management unit that formulates, plans, supervises, and promotes safety and health management affairs, and provides implementation instructions to related departments.

Workplace Safety and Health Monitoring and Management

KGI Life periodically inspects and maintains fire safety equipment in the workplace and reports on public safety inspections of buildings. We continue to conduct workplace equipment safety and health self-inspections, as well as environmental monitoring, twice a year, in the first and second halves of the year, to ensure a proper work environment. We have established our own fire safety team in response to contingencies, such as earthquakes, fire accidents, and emergency rescues, and actively participated in joint fire or emergency evacuation drills held by building management units, ensuring timely responses during emergencies.

On-site Medical Consultation

To provide a comfortable, healthy and safe work environment, aside from providing blood pressure monitors at main service counters around Taiwan for use free of charge, we also installed automated external defibrillators (AED) at the headquarters, Dunbei building, Taoyuan & Hsinchu Branch, Taichung Branch, Chiayi Branch, Tainan Branch, and Kaohsiung Branch. We had 144 qualified first aid personnel who received
external training to provide first aid in workplaces. We also provide first aid kits and equipment at each workplace.

We hired 8 registered nurses to provide occupational health consultation services. For employees with abnormal health check results or identified as high-risk in terms of occupational health, the Company offers health counseling, follow-up, and case management. Immediate emergency medical assistance is also available. In addition, multiple health education and infectious disease prevention campaigns are conducted via email and the internal network. Additionally, an occupational health management program is carried out in partnership with a competent authority-recognized occupational safety and health consulting agency. Contracted medical professionals analyze employee health examination reports, categorize abnormal findings, and identify employees at medium to high health risk for one-on-one consultations and suitable health guidance.