Talent Cultivation
Cultivating Diverse Talents
Attracting Talents
KGI Life has been actively carrying out the transition of sales channels in recent years, and led the industry in developing digital tools for application in talent cultivation, training, and sales, building a highly digitalized sales team. The number of sales personnel registered continues to grow each year during this period, despite the impact of the COVID-19 pandemic and changes in the overall environment; growing by 40% in 2023 compared to 2018 with a net increase of 4,600 people, ranking first in the life insurance industry. This has secured KGI Life's place as one of the top four insurance companies, with its 13-month sales personnel retention rate of 85.89% ranked first in the industry in 2023.
Cultivation Plan
Professional training is the key to the continued growth of sales personnel in the industry. In 2024, KGI Life announced the launch of a new business strategy and launched a 36-month comprehensive "Excellent Manager Development Program." KGI Life provides an abundance of office staff support mechanisms and the latest digital empowerment resources to provide one-stop assistance for new sales personnel, helping them become "managers leading professional teams" within 3 years, bringing unlimited possibilities for more innovation and excellent development.
RFA Courses
We abide by the principles for treating customers fairly and continues to improve the professional competences for agents. To train comprehensive retirement financial planning personnel to assist the elderly and general consumers, we specially introduced RFA courses to achieve optimal asset allocation and financial planning through diverse financial products for retirement.
AI Coach
We developed the industry-first tool for the application of AI in talent recruitment, and utilizes i-Agent to integrate product marketing, talent recruitment, after-sale service, and performance tracking. We further collect data for analysis and application in channel development, and significantly increased the conversion rate and personnel business development time, improving the quality of organizational development and new businesses.
Diverse and Inclusive Workplace
Employee Diversity
KGI Life responded to the United Nations Sustainable Development Goals by implementing gender equality in the workplace, in which 47.04% of all supervisors at KGI Life are female; 64.41% of all employees in non-managerial positions are female. The remuneration of office staff and sales agent takes into consideration individual education and experience, duties at work, and performance, and do not vary due to gender, thus achieving gender equality.
Furthermore, we continue to hire persons with disabilities and ethnic minorities, and we make sure to provide them with the same benefits and opportunities as our full time employees. Besides giving persons with disabilities priority for certain job openings, KGI Life also provides accessible facilities in the work environment. We encourage employees with disabilities to continue making progress in their field of expertise, sign up for professional certifications required for their work, and enhance their competitiveness in the workplace. The number of employees with disabilities has increased each year over the past few years, and their average years of service at KGI Life is 11 years, in which 73% have worked at KGI Life for 10 years and above, and some have even worked
at KGI Life for 20 years and above. Under the principle to put the right people in the right position, we actively provide certain job openings that give priority to indigenous people, and have 40 indigenous employees as of the end of 2023.
Furthermore, we continue to hire persons with disabilities and ethnic minorities, and we make sure to provide them with the same benefits and opportunities as our full time employees. Besides giving persons with disabilities priority for certain job openings, KGI Life also provides accessible facilities in the work environment. We encourage employees with disabilities to continue making progress in their field of expertise, sign up for professional certifications required for their work, and enhance their competitiveness in the workplace. The number of employees with disabilities has increased each year over the past few years, and their average years of service at KGI Life is 11 years, in which 73% have worked at KGI Life for 10 years and above, and some have even worked
at KGI Life for 20 years and above. Under the principle to put the right people in the right position, we actively provide certain job openings that give priority to indigenous people, and have 40 indigenous employees as of the end of 2023.
Human Rights Protection
KGI Life strives to achieve equality in employment, to build a diverse team, and to create a workplace environment with respect, openness, tolerance, that is free from harassment. We support the Universal Declaration of Human Rights, United Nations Global Compact, and International Labour Organization, and established our human rights policy in 2022. KGI Life does not allow any form of illegal discrimination or infringement on human rights, and ensures that all employees are treated fairly and equally. Furthermore, we conduct human rights due diligence in coordination with the parent company, in which the parent company distributes a human rights due diligence questionnaire to all employees, surveying workplace diversity and equality, work-life balance, harmony between labor and management, healthy and safe workplace, and prohibiting the use of child labor and forced labor. The results of due diligence and mplementation are disclosed each year to plan more complete care for employees.
With regard to the promotion of workplace safety and health, besides complying with labor laws and regulations, KGI Life has created a workplace environment that is healthy, safe, sustainable, and comfortable, and actively shows concern for employee health and as well as abnormal workload caused by mismanagement, preventing excessive overtime. We periodically provide labor safety education, free employee health examinations, and services by an on-site physician, comprehensively caring for the physical and mental health of employees. We respect employees' right to organize and join various clubs, provide diverse communication mechanisms and platforms, smooth labor-management communication channels, and ensure harmonious labor-management relations to create a win-win situation.
With regard to the promotion of workplace safety and health, besides complying with labor laws and regulations, KGI Life has created a workplace environment that is healthy, safe, sustainable, and comfortable, and actively shows concern for employee health and as well as abnormal workload caused by mismanagement, preventing excessive overtime. We periodically provide labor safety education, free employee health examinations, and services by an on-site physician, comprehensively caring for the physical and mental health of employees. We respect employees' right to organize and join various clubs, provide diverse communication mechanisms and platforms, smooth labor-management communication channels, and ensure harmonious labor-management relations to create a win-win situation.
Occupational Safety and Health Committee
We have three organizations: the Occupational Safety and Health Committee, the Occupational Safety and Health Management Unit; and the Workplace Violence Prevention and Disposal Team. These are composed of occupational safety and health business managers at all levels, occupational safety and health administrators, physicians, nurses and emergency personnel. These people carry out identification, planning, supervision, implementation, evaluation and improvement of safety and health affairs.
Occupational Safety and Health Monitoring and Management
With regard to workplace safety and environment monitoring, we periodically inspect and repair fire safety equipment in the workplace and reports building public safety inspections. We continue to carry out workplace equipment safety and health self-inspections, as well as environment monitoring once in the first and second half of the year to ensure the appropriateness of the operating environment. We established a self-defense fire safety team in response to contingencies, such as earthquake, fire accident, and emergency rescue, and actively work with and participate in the joint fire safety exercises or emergency evacuation drills held by building management units.
On-site Services Provided by Medical Personnel
To provide a comfortable and safe work environment, besides providing free blood pressure monitors at main service counters around Taiwan, we also installed automated external defibrillators (AED) at the head office, Taoyuan & Hsinchu Branch, Taichung Branch, Chiayi Branch, Tainan Branch, and Kaohsiung Branch, and continued to obtain the AED Safe Place Certification. We have qualified first aid personnel that received external training to provide first aid in workplaces, and also provided first aid kits and instruments to each workplace.
We hired 8 nurses for health promotion and hygiene guidance, prevention of work-related injuries and illnesses, to perform first aid, as well as promote infectious disease prevention and health through internal emails. We continued to organize 34 sessions of on-site health services provided by physicians from Chang Gung Memorial Hospital Linkou Branch, Asia University Hospital, Tainan Municipal Hospital, and Kaohsiung Chang Gung Memorial Hospital. We signed a contract with a health management consulting company for nurses to provide onsite health services at five workplaces with 100-299 employees twice a month. Physicians from the consulting company provide on-site health services once every six months.
We hired 8 nurses for health promotion and hygiene guidance, prevention of work-related injuries and illnesses, to perform first aid, as well as promote infectious disease prevention and health through internal emails. We continued to organize 34 sessions of on-site health services provided by physicians from Chang Gung Memorial Hospital Linkou Branch, Asia University Hospital, Tainan Municipal Hospital, and Kaohsiung Chang Gung Memorial Hospital. We signed a contract with a health management consulting company for nurses to provide onsite health services at five workplaces with 100-299 employees twice a month. Physicians from the consulting company provide on-site health services once every six months.