Treating Customers Fairly
One Policy, One Commitment
We are grateful to be able to learn from and live in this diverse society, while offering protection to those in need.
With each first step ahead making financial services more accessible and fair, we firmly believe a commitment from us is the best companion one could have.
We have long upheld the core values of the life insurance industry. In order to protect our customers and fulfill our corporate social responsibilities, we adhere to the ten TCF principles:
Under the guidance of KGIL’s Board of Directors, we ensure all of our products and services adhere to the TCF principles. These principles are also integrated into company culture through continuous cycles of planning → execution → supervision → optimization.
By integrating TCF principles into our company culture, we are able to provide heartwarming services to our customers. Our Board of Directors and senior executives have led the way to promote and formulate “Policy for TCF Principles”, “Strategies for TCF Principles” and “Implementation Guidelines for TCF Principles”.
Everything from product design, advertising, solicitation, sales, contract execution, policyholder services, and our complaint handling process undergoes strict internal controls to ensure all products and services are compliant with relevant regulations for financial consumer protection. In this way, we strive to safeguard customers’ best interests while also maintaining customer satisfaction and providing attentive services.
