Treating Customers Fairly

KGI Life has been recognized for the sixth time by the Financial Supervisory Commission as one of the top 25% outstanding life insurers in the Assessment of the Implementation of Treating Customers Fairly (TCF) Principles, underscoring its commitment to exceptional service quality and ethical management. We believe that the essence of treating customers fairly lies in genuine care for every customer. By ensuring inclusive access to financial services, we continue to advance financial inclusion through innovation and customer-friendly initiatives—striving to be a lifelong and trustworthy partner to our customers.

KGI Life has been honored with the Insurance Inclusion Innovation Award at the 2025 Insurance Asia Awards for its innovative promotion of financial friendly services for new immigrants

Empathy drives sincere communication with families with dementia, practicing financial giveback with professionalism and warmth

Create a high-quality insurance service experience, implement rigorous risk management, and build a micro-insurance protection network

Combining financial giveback with education, public welfare, and environmental protection to demonstrate cross-sector sustainable impact

KGI Life was honored with the Green Leadership Award and the Social Empowerment Award, reflecting its long-term commitment to low-carbon transition and financial equality

First in the insurance industry to receive approval for a pilot program! Create warm and friendly financial services for seniors applying for insurance