Treating Customers Fairly
Recognized for “Treating Customers Fairly” for five years in a row
We are committed to customer centricity by ensuring customers’ rights and interests and optimizing financial services. Since 2019, our efforts in this area have been recognized by the competent authorities for five consecutive years, ranking in the top 25% of life insurance companies assessed by the FSC. We will maintain an innovative, forward-looking mindset and the spirit of love and care to provide fair and heart-warming services that make sure customers are treated with the same consideration we would give ourselves. We aim to create happiness for our customers.
Recognized for promoting financial inclusion, receiving three major awards
By fostering financial inclusion and treating customers fairly, we fulfill our social responsibilities, support the underprivileged, leverage insurance to contribute to social stability, and strive to provide more accessible and comprehensive financial services. We have been donating microinsurance premium and have worked hand in hand with municipalities and social welfare groups. The Company has received multiple awards for ten years straight, including outstanding performance in the FSC’s microinsurance competition, an award for caring for people with disabilities, and the second best performer among all insurance companies.
