Digital Innovation

The AI assistant uses natural language processing ability combined with the experience of life insurance experts for sales agents to ask work-related questions. Furthermore, The AI assistant is able to provide information on policyholder services through the system API, allowing sales agents to provide customers with thoughtful services when appropriate. It also lowers the demand on manual services and improves the operating efficiency of sales personnel.

We were the first to apply facial recognition technology in the insurance enrollment process, and combined innovative remote insurance enrollment with the most rigorous information security and personal data protection measures. We were the first in the industry to receive approval for implementation on a trial basis, and developed an AI-based identity verification mechanism, eliminating the constraints time and place restriction regarding of traditional insurance enrollment in person. This also reduced the consumption of paper and resources during transportation, leading the industry into a new era of using facial recognition for insurance enrollment.

The "i-Life" app has an intuitive, simple, and clear interface to provide users with insurance and steward services for daily life, allowing policyholders to enjoy a life with our love. This platform links together insurance, health, healthcare, life, and technology, and is a convenient self-service platform that provides one-stop insurance services from customers‘ perspective. The platform has a friendly financial service section and also provides an accessible interface and voice recognition services under the policy to provide friendly financial services. The app obtained the app accessibility certification of Taipei Parents' Association for the Visually Impaired, making our first insurance company in Taiwan to obtain this professional certification, achieving the policy of friendly financial services by providing visually impaired people with friendlier services.

Facing the rapid changes in the overall industry environment, as well as breakthroughs in technology and business models, the experience of digital users is becoming growingly important. We established the Agile Academy to embed the agile culture into its corporate DNA, in order to rapidly respond to changes, more quickly deliver software, increase team productivity, optimize teamwork, improve software quality, and improve customer satisfaction.

Compiles data from the Company's systems and uses it as the basis for data analysis and development, identifying important and critical customer information. We have also created a data dictionary to develop data lineage and complete data monitoring mechanisms.

To provide customers with better services, we established a 360-degree comprehensive customer analysis data market. We periodically update the basic information, attributes, behavior, and transaction records of customers, summarize and analyze the data, and then label the data to comprehensively understand customers' needs with the goal of optimizing the customer journey.

We prioritize customer protection and use big data analysis and machine learning models to generate a list of target customers for the promotion of protection products, allowing insurance agents to prioritize target customers when it comes to sales visits for the promotion of health insurance, dementia insurance, and life insurance products.

Aiming to provide customers with an excellent experience, we developed an aptitude test questionnaire and conducted data analysis to understand their personality traits and identify insurance agents with potential. We further provide suitable cultivation plans to assist in the cultivation, growth and retention of talents, and maintain stable, long-term relationships with customers, offering them complete and quality experiences.

KGI Life is committed to adopting data-driven strategies to flexibly expand various analysis scenarios through the use of cloud services and a complete application ecosystems. We also utilize machine learning technology to improve operational efficiency and accuracy, and reduce the initial costs and maintenance manpower required to deploy basic computing facilities. This enables KGI Life to continue to stay ahead and remain the leader in development of digital transformation in face of ever-changing digital trends.