2025 Sustainability Report Released, Disclosing Sustainability Performance and 30 Sustainability Awards in a Single Year
Confronting social risks and challenges such as climate risk, demographic change, and the threat of fraud, KGI Life has made trust-based finance the core of its business, drawing on its financial expertise to meet society's needs. The Company has now released its 2025 Sustainability Report. One highlight is the group insurance program covering volunteers in Hualien, which KGI Life exclusively underwrote in 2025. Building on that pilot, the one-off scheme has since been extended into a replicable, lasting mechanism that continues to broaden the Company's social impact.
Key Highlights
- KGI Life's group insurance for disaster relief volunteers has become a standing mechanism: KGI Life was the only underwriter of this volunteer group insurance in 2025, and this year the pilot has been extended, turning a one-off initiative into a replicable, long-term mechanism.
- KGI Life's 2025 Sustainability Report discloses its sustainability performance: in 2025 the Company won 30 sustainability awards, including the Best Corporate Governance – Gold Award at the Asia Sustainability Reporting Awards (ASRA) and the Insurance Inclusion Initiative of the Year at the Insurance Asia Awards.
- KGI Life has built an anti-fraud ecosystem for vulnerable groups: through multilingual anti-fraud materials, accessible service guides, interpreters, and home care workers, it is extending the reach of financial education and financial accessibility.
- KGI Life advances financial inclusion through digital innovation and microinsurance: its AI customer service assistant, KGI Afu, served more than 25,000 users in its first three months, and its microinsurance has provided coverage to 560,000 persons in vulnerable groups to date.
- KGI Life is advancing the low-carbon transition and responsible finance: the 2025 Sustainability Report sets out long-term targets including net-zero operations by 2040 and a net-zero total portfolio by 2045.
Group Insurance for Recovery Volunteers Has Become a Standing Mechanism
The volunteer group insurance began as a single step by KGI Life to close a protection gap for disaster relief volunteers, and it has gone on to have a lasting impact. This year, the pilot was extended into the Operation Mechanism of Group Insurance for Volunteers Performing Disaster Prevention and Relief Operations, realizing replicability and extendibility.
Beyond the Special Contribution Award from the Financial Supervisory Commission (FSC) and a certificate of appreciation from the Ministry of Health and Welfare, the program also received the Special Insurance Contribution Award at the 2026 Faith, Hope and Love Awards of Insurance, making KGI Life the only life insurer in Taiwan to have won the award since its inception in 2015.
KGI Life President Yu-Ling Kuo said the insurance industry should be more than a bearer of risk; it should be a key driver of social inclusion and a healthy society in Taiwan. KGI Life, she said, hopes to turn giving back through finance into concrete action that society, customers, and employees can feel, bringing the stabilizing power of insurance to bear when it matters most.
KGI Life's sustainability efforts have won wide recognition. In 2025, it collected 30 awards from home and abroad, including the Best Corporate Governance – Gold Award at the Asia Sustainability Reporting Awards (ASRA) and the Insurance Inclusion Initiative of the Year at the Insurance Asia Awards. In each case, it was the only winner from Taiwan, proving KGI Life’s concrete actions help win the public's long-term trust.
Financial Education, Fraud Prevention, and Accessibility: Responding to the Needs of Groups with Different Needs
Public trust begins with financial education. With anti-fraud education at its core, KGI Life has systematically built a financial anti-fraud ecosystem for vulnerable groups. Alongside anti-fraud videos in Mandarin, Taiwanese, and sign language, it has developed anti-fraud toolkits for new immigrants in nine languages.
KGI Life also pioneered accessible service guides for elderly customers, persons with disabilities, and new immigrants, and it empowers interpreters, home care workers, and others who serve as "seed amplifiers." Putting financial accessibility into practice, these efforts have earned multiple honors, including an award for education promotion at the Global Views ESG Corporate Sustainability Awards, the SDG 10 (Reduced Inequalities) Silver Award at the Taiwan Sustainability Action Awards, and the Best Insurance Education Contribution Award at the 2026 Faith, Hope and Love Awards of Insurance.
KGI Afu Serves Over 25,000 Users; Microinsurance Has Covered 560,000 People
On the digital front, KGI Life is harnessing technology to enhance the customer experience. Its AI customer service assistant, KGI Afu, served more than 25,000 users in its first three months. The audio recording assistance system for elderly customers has cut the time needed to prepare digital applications by 80% and raised the pass rate of recording reviews. In 2025, the customer service team intercepted more than NT$19.93 million in attempted fraud
For many years, KGI Life has partnered with seven city and county governments across Taiwan to promote microinsurance, earning the regulator's Business Excellence Award for eleven consecutive years and providing coverage to a cumulative 560,000 people in vulnerable groups.
Net-Zero Operations by 2040 and Net-Zero Total Portfolio by 2045
KGI Life's 2025 Sustainability Report gives a full account of its performance in corporate governance, financial inclusion, the low-carbon transition, and responsible finance, and sets out the concrete steps it is taking toward achieving net-zero operations by 2040 and a net-zero total portfolio by 2045.
KGI Life was also ranked in the top tier of insurers in the third Sustainable Finance Evaluation and placed in the top 25% of the Assessment of Treating Customers Fairly Principles for the sixth time. Steadily building its capacity to earn society's trust, the Company not only safeguards customers throughout their lives but is also becoming a force for environmental sustainability, social resilience, and shared prosperity
FAQ: KGI Life's 2025 Sustainability Report at a Glance
Q1: How does KGI Life's group insurance for disaster relief volunteers relate to the new standing mechanism?
KGI Life was the only underwriter of this volunteer group insurance in 2025. This year, the pilot was extended into the Operation Mechanism of Group Insurance for Volunteers Performing Disaster Prevention and Relief Operations, turning protection for disaster relief volunteers from a one-off initiative into a replicable, lasting mechanism.
Q2: What are the highlights of KGI Life's 2025 Sustainability Report?
The report presents KGI Life's performance in four areas – corporate governance, financial inclusion, low-carbon transition, and responsible finance – covering volunteer insurance, financial education, fraud prevention, financial accessibility, digital innovation, microinsurance, and the net-zero transition.
Q3: What sustainability awards and recognition did KGI Life receive in 2025?
In 2025, KGI Life collected 30 sustainability awards from home and abroad, including the Best Corporate Governance – Gold Award at the Asia Sustainability Reporting Awards (ASRA) and the Insurance Inclusion Initiative of the Year at the Insurance Asia Awards. It was also ranked in the top tier of insurers in the third Sustainable Finance Evaluation and placed in the top 25% of the Assessment of Treating Customers Fairly Principles for the sixth time.
Q4: How does KGI Life promote financial education and fraud prevention?
With anti-fraud education at its core, KGI Life has built a financial anti-fraud ecosystem for vulnerable groups. It produces anti-fraud videos in Mandarin, Taiwanese, and sign language, offers anti-fraud toolkits for new immigrants in nine languages, and extends the reach of financial education through interpreters and home care workers.
Q5: How is KGI Life making financial services more accessible?
KGI Life pioneered accessible service guides for elderly customers, persons with disabilities, and new immigrants. Starting from the needs of each group, it continues to make its financial services more accessible and easier to reach.
Q6: What has KGI Life achieved in digital innovation and financial inclusion?
KGI Life's AI customer service assistant, KGI Afu, served more than 25,000 users in its first three months The audio recording assistance system for elderly customers has cut the time needed to prepare digital applications by 80%. Its microinsurance has provided coverage to a cumulative 560,000 people in vulnerable groups.
Q7: What are KGI Life's net-zero targets?
KGI Life's long-term goals are net-zero operations by 2040 and a net-zero total portfolio by 2045. Its 2025 Sustainability Report details the actions it has taken on the low-carbon transition and responsible finance.
