KGI Life has been recognized for the sixth time as a top-performing institution (within the top 25%) in the Financial Supervisory Commission (FSC)’s Treating Customers Fairly Principles Evaluation. This repeated honor acknowledges the Company's commitment to exemplary customer service, digital innovation, and collaborative efforts to combat fraud.
KGI Life’s President, Kuo Yu-Ling, stated that the six-time recognition is a strong encouragement to the entire team, underscoring the Company’s “customer-centric approach.” She highlighted KGI Life’s commitment to the “Major Financial Giveback” initiative through diverse and inclusive services, ensuring every customer interaction is met with genuine protection.
In response to Taiwan’s super-aged and diverse society, KGI Life has prioritized inclusive financial services. The Company is the first in the industry to establish the Guidelines for Friendly Services for Elderly Insurance Customers. Additionally, it has been certified as a “Dementia-Friendly Insurance Company” and its customer service centers has obtained the highest level of “Barrier-Free Environment Certification.”
To bridge the digital gap, KGI Life provides “Plain Language Insurance Dictionary,” product guides, and Braille for visually impaired customers. Furthermore, the “elderly recording and playback service” leverages technology to ensure comprehensive financial inclusion.
KGI Life also actively serves as a financial safety gatekeeper against the recent surge in scams. The Company employs three core actions: “fraud awareness promotion,” “anti-fraud reminders,” and “frontline scam intervention.” KGI Life collaborates with police and real estate agencies to form cross-sector defense teams, hosting educational seminars in communities and schools to mitigate risks at the source.
Moving forward, KGI Life affirms its belief that the core of treating customers fairly is genuinely caring for every customer. The Company will continue to uphold the “We Share We Link” spirit, ensuring every customer has equal access to financial services.
