“Wherever you are, your face is the quickest and safest ID for remote insurance!” The pandemic has accelerated demands for digital services. Upholding customer-centric philosophy, China Life continues to optimize its Smile to Sign (remote enrollment through facial recognition) service to break the limit of time and space and to enable customers to enroll insurance with their face ID. The use of face ID makes customers free from worries of ID missing or theft, thanks for its uniqueness and portability. Using digital footprints to document complete enrollment records makes sure customers’ rights are better protected. In addition, the accuracy of facial recognition saves customers the trouble of signing dozens of times during enrollment, saving enrollment time by up to 40%. It can further reduce carbon footprints due to paper documents’ delivery, fulfilling the vision of green finance. To work hand in hand with policyholders in the new digital era of the insurance industry, China Life establishes “China Life Remote Insurance Club” to build a digitally empowered team, with the integration of a strong back-end support. With the new force and warm services, this special force for remote insurance will bring innovative, friendly and convenient insurance experience to customers.
