2024 marks new digital innovation milestones for life insurance companies in Taiwan. KGI Life (previously China Life) becomes the first in the industry to implement generative AI and introduce the “AI Coach” system for its sales agents. Through digital innovation, KGI Life has created Taiwan’s first generative AI-trained sales team.
Being the industry’s first generative AI application, KGI Life’s “AI Coach 2.0” not only helps agents receive feedback from supervisors and senior colleagues, but also enables a better understanding of customer needs through interactive simulations. These simulations offer training on-the-go and allow for real-time adjustment, helping agents better respond to customers, as well as address their needs. The agents can seek assistance from the application at their convenience and the AI will rapidly summarize all information agents may potentially need.
Looking into the future, KGI agents will have access to AI client simulations, accumulating first-hand experience and cultivating the ability to improvise at various situations. Moreover, the generative AI rapidly summarizes the Sales Agent Manual to enhance learning efficiency for KGI agents. “AI Coach 2.0” acts like your own personal trainer, standing by 24/7, offering AI simulation training to help agents rapidly improve their expertise.
