In an era defined by global risks, operational resilience has become a core competitive advantage. KGI Life’s extensive commitment to business continuity management (BCM), spanning system deployment and live drills, has earned it the "IT Awards for Excellence in Business Continuity Management" from SGS Taiwan, a leading international certification body. This recognition highlights the insurer’s robust capability to maintain stable operations and safeguard policyholder services.
KGI Life President, Kuo Yu-Ling, stated, "Every drill and every improvement is aimed at ensuring zero service interruptions and continuous trust for our policyholders." She noted that BCM is not just a defense mechanism but a competitive edge against unforeseen challenges. For instance, during the 2021 COVID-19 pandemic, KGI Life rapidly deployed work-from-home capabilities, with nearly 90% of employees maintaining service quality while working remotely, validating the effectiveness of its BCM plans.
Through business impact analysis (BIA), the Company precisely identifies critical business processes and resources, and systematically establishes emergency procedures and backup plans, leading to the achievement of ISO 22301:2019 International Standard Certification in 2022, aligning the Company with global best practices. Recent efforts focus on mitigating high-concentration risks by implementing partitioned and cross-regional backup and support mechanisms to enhance organizational elasticity during extreme events.
Furthermore, BCM education is integrated into new employee training, supplemented by regular online courses, expert seminars, and high-fidelity drills. These exercises simulate personnel evacuation, alternative workplace operations, IT system disaster recovery, and financial transfer testing. This comprehensive approach ensures rapid operational recovery during major incidents, embedding resilience into the corporate DNA.
KGI Life views operational resilience as an extension of its financial expertise, continually refining its BCM mechanisms to build a sustainable insurance service system that actively practices risk management and social responsibility.
