KGI Life has partnered with E.SUN Bank to pilot a new service called the “Audio Playback Assistance System,” becoming the first insurance company in Taiwan to receive regulatory approval to trial this innovative solution. By leveraging digital assistance, the initiative aims to enhance the insurance experience for customers aged 65 and above, improving the accuracy of information and service efficiency, while fostering a more age-friendly financial environment.
Investigations by service staff revealed that traditional verbal explanations are often hindered by inconsistent speech rate, accents, or interruptions, making it difficult for elderly customers to fully understand policy coverage. The new system allows users to adjust playback speed and repeat content as needed, supplementing explanations provided by agents and sales. This ensures a better understanding of policies, effectively enhancing service quality and satisfaction.
KGI Life remains committed to using digital innovation to optimize financial services for the elderly. Upholding its core belief of “We Share We Link,” the company continues to build insurance experiences that combine warmth and efficiency, striving to become the most recommended and trustworthy life insurance company.
