According to the latest statistics from Taiwan’s National Immigration Agency, as of February 2026, Taiwan’s new resident population had exceeded 610,000, accounting for nearly 3% of the total population. In response to the evolving financial service needs of new immigrants, KGI Life is advancing financial inclusion through three key strategies: knowledge empowerment, multilingual accessibility, and proper services.
KGI Life launched the insurance industry’s first service guidelines for customers, providing inclusive financial services by bridging language and cultural gaps. The customer service centers are also equipped with multilingual communication cards and ticketing instructions, providing customers with warm and accessible support from the moment they arrive.
To strengthen financial literacy and fraud prevention, KGI Life worked with the IMMFA for two consecutive years to offer financial literacy courses across northern, central, and southern Taiwan. The company also developed an anti-fraud toolkit in nine languages, including Vietnamese, Indonesian, and Thai, helping new residents identify suspicious situations and avoid common scams.
KGI Life further expanded its anti-fraud efforts by providing training for professional interpreters at the New Taipei City Government’s International Service Counter. Through case studies and updates on emerging fraud trends, the program strengthened interpreters’ ability to identify risks and support new residents during counter services and telephone consultations.
KGI Life believes that financial inclusion for new residents is important as Taiwan is undergoing social changes. Guided by its spirit of “We Share We Link,” KGI Life will continue promoting inclusive finance and creating positive impact.