According to the Executive Yuan, there are 55,000 people with visual impairment in Taiwan. KGIL (formerly known as “China Life”) has long cared for the physically and mentally challenged. To provide equally accessible services for the visually impaired, KGIL works with PAVI to be the first provider of Braille policy in the life insurance sector. Braille policy allows policyholders with visual impairment to easily identify policy documents and they can use phones to scan the link to listen to rights and interests come with the insurance without barrier. In addition, the Company has pioneered in uploading the contents from anti-fraud seminars to digital platform that is handier to the visually impaired. The goal is to distribute financial knowledges to more people with visual impairment and eliminate information inequality.
Internally, KGIL puts effort into raising employees’ awareness toward serving the physically and mentally challenged to improve service quality. Externally, the Company actively promotes financial and anti-fraud knowledges. This two-pronged approach is a testament of our dedication toward financial inclusion. The Company invited PAVI to hold a workshop on human guide techniques in which colleagues were blindfolded to experience and understand the difficulties and demands of the visually impaired. Furthermore, KGIL has long worked with the Association to arrange volunteer programs to help scan books, guide the blind, or other activities. By volunteering at the Association, employees can learn how to better serve customers with special needs. Six major service counters are equipped with signature pad and reading assistive tools for customers to use. Scams have become quite rampant recently. However, because of information inequality, the visually impaired will easily be targeted by scam groups. Therefore, KGIL and PAVI have together held multiple anti-fraud seminars. In addition, the Company also works with the “e-document service platform”, a reading platform established by ordinary people and the visually impaired, to be the first one to convert anti-fraud know-hows into audio-supported readings and upload these materials onto the platform. The goal is to provide accessible financial and anti-fraud information for those in need.
KGIL upholds the spirit of treating customers fairly and practice the value of financial inclusion. We will be there to provide concrete support and care for the underprivileged groups, making our society more inclusive and injecting new energy. The Company proactively responds to Sustainable Development Goal 4: Quality Education, Goal 8: Decent Work and Economic Growth, and Goal 10: Reduced Inequalities. Our vision is to live up to our promise, “treating customers fairly and empathetically as we would ourselves” to form a virtuous cycle.
