KGIL is dedicated to “treating customers fairly and empathetically as we would ourselves” and introduced ISO 10002:2018 Quality Management for Customer Complaint. The Company passed the BSI assessment with no deficiency found. KGIL’s President, Yu-Ling Kuo represented the Company to receive the certification presented by the BSI and the independent director, Sin-Hui Yen was the witness, demonstrating the Company’s concerted effort to realize customer-centricity, one of our corporate values.
The Company adopts three approaches to optimize the service mechanism: First, fully analyze the root cause of the complaint to enhance handling efficiency. Second, streamline work flow and optimize operation cycle to reduce complaint. Last but not least, cascade down the spirit of customer-centricity to products and services. KGIL will continue adhering to the principles of treating customers fairly to safeguard customers’ interests and rights and to ensure our service quality. KGIL will continue to implement the Group’s strategy, ONE KGI to demonstrate our competitiveness as a comprehensive financial service provider and is dedicated to “committing to your happiness” to project a young and energetic brand image. The goal is to become “the most recommended and trustworthy life insurance company”, providing the best protection for our policyholders.
