Domestic scams are hard to stamp out. According to statistics published by National Police Agency, scam case number hit a 10-year record high in 2022. Among the scammed, the number of victims over 60 has increased by 35% in recent five years and over-70s has grown by 128%. Taiwan will soon become a super-aged society. In response to this trend, protecting the elderly and the underprivileged from being scammed is a major focus of China Life’s promotion of fair customer treatment and elderly-friendly service. Given that these high-risk groups may fall into traps unknowingly because of factors like living remotely, limited mobility, and digital divide, China Life has worked with volunteers, police units, citizen groups, and organizations for vulnerable groups to hold anti-scam campaigns for the elderly. A series of educational events about insurance financial knowledge has been held and has reached people in cities and in remote areas. The purpose is to enhance financial literacy for rural population. China Life aims to become a contributor of financial inclusiveness and a guardian of people’s financial safety.
