[Barrier-Free Communication] Part I: Understanding Those with Hearing Loss

[Barrier-Free Communication] Part II - People with Hearing Loss

In this video, Secretary General of the Chinese National Association of the Deaf Hsieh Su-fen, who has severe hearing loss herself, speaks about the community and needs of those with hearing loss, including the elderly.

[Barrier-free Communication] Part III: Communication Options for Those with Hearing Loss

Guided by the personal experiences of Secretary General of the Chinese National Association of the Deaf Hsieh Su-fen, this video aims to teach professionalism and empathy to our staff so that we can provide accessible financial services. We hope this video can spark a conversation, breaking down invisible barriers, and allowing us to communicate freely within an inclusive society.